Question 1

What is UpperHandOps and what services do you offer?

Accepted Answer

UpperHandOps is a niche Workday specialist focused on post-implementation services. Our primary services are Workday managed services (L1–L3 AMS), testing, and data migration, supported by Studio & EIB integrations and strategic advisory. We also run Odoo and Smartsheet practices.

Question 2

Which Workday modules does UpperHandOps support?

Accepted Answer

We support all major Workday modules including HCM, Recruiting, Security, Financials, Reporting & Analytics, Workday Studio, Integration (EIB & Cloud Connect), and Workday Extend.

Question 3

We're already live on Workday. Where does UpperHandOps fit?

Accepted Answer

That's exactly where we start. Implementation teams typically exit 15–30 days after go-live. UpperHandOps takes over the ongoing work — L1–L3 support, release and security management, regression testing, integrations, and data lifecycle — so your Workday environment keeps improving instead of drifting.

Question 4

How can we engage UpperHandOps?

Accepted Answer

Four ways: Expert Support for a specific problem, a Dedicated Resource added to your team, Managed Services where UpperHandOps owns defined Workday support, or a Dedicated Pod built around a defined requirement. Start small, prove the model, and scale when it makes sense.

Question 5

Where is UpperHandOps headquartered?

Accepted Answer

UpperHandOps Pvt. Ltd. is headquartered in Pune, Maharashtra, India — at Office No.# 1224, Gera Imperium Rise, Rajiv Gandhi InfoTech Park, Hinjewadi Phase II, Pune, Maharashtra 411057, India.

Question 6

How experienced is the UpperHandOps team?

Accepted Answer

Our team brings an average of 7+ years of hands-on experience, with 10+ years of ERP expertise across the company — spanning Workday HCM, Finance, Payroll, integrations, and security.

Question 7

What does your Workday managed services model cover?

Accepted Answer

L1–L3 support for HCM and Finance with 12×5 dedicated coverage: ticket ownership and SLA management, release and security management, tenant management, reporting, integration management, and governance — including year-end, audits, and new module enablement.

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